Preparation and Hygiene


How do I keep and defrost your frozen meat products?

Our raw products  can be kept in the freezer for up to the dates on the packages. Every two to three days transfer the amount that your dog requires, and allow to defrost in the fridge. If you’re in a hurry, soak in hot water in the kitchen sink. Raw can be kept  48-72 hours in the fridge.  

Can I use my microwave for thawing?

Thawing raw dog  food in the microwave is NOT recommended and indeed microwave cooking will alter the composition of the food such that it may no longer be a complete and balanced meal. remember the dogs are eating Raw not cooked food. Can you cook your raw foods?

We do not recommend this. Cooking alters the composition of the food and destroys nutrients hence we cannot guarantee that the meals will be complete and balanced after cooking as they are designed to be fed raw. If necessary warm the food in an oven dish (not in the microwave).

Is my dog at risk from infections by eating raw meat?

Dogs have a very different digestive system to humans. It is designed to cope with a certain level of bacterial contamination and food moves through it much more quickly. A happy, healthy dog is much less likely to present a health risk to humans but sensible hygiene precautions must still be followed. Raw products must be handled and stored in the same way as any meat purchased for human consumption. RAW’s design and packaging make this easy – the raw packaging  come in their own different packaging , all packages are heat sealed and easy to store in the freezer or fridge.

What about salmonella?

The safety of our foods is top priority here at VIP RAW and they face the most stringent food safety protocols.

All our fresh foods are presented in such a way that handling is minimised and, wherever possible, waste is eliminated. This means no contamination of bowls, feeding areas, kitchen surfaces or bins and no unwanted smells. Our containers neatly store in your domestic fridge or freezer.These bacteria are not harmful to your dog but they can be to humans – which is why we are always so careful in handling raw meat for our own consumption.

The same rules apply when handling raw food for your dog. Keep the product in a sealed container